UNSOLICITED: Audits & Tweaks | Before & AfterS | Annotations

UX UI & Research | Case Studies



LV Desktop Website

Category

High-Fashion

 



H&M Mobile App 

Category

Retail Fashion



Puma Mobile App 

Category

Sports Fashion


F1 Mobile App 

Category

Motor Sports

 

UXUI Case Study 01 - Desktop Website | Browser
  • Research & Analysis | Wireframes | Medium-Fidelity Prototype
  • Category: High Fashion

LV Audit & Redesign

L

Role

  • Unsolicited UX/UI Designer

LV

Duration

  • 5 months

  • April - August

LV

Problem

  • Ecommerce flow

  • Adding an item to the cart steps can be reduced.

LV

Goal

  • Less time-consuming
  • Decreasing the screens
  • Reducing clicks to cart
  • Faster experience
AI Synthesized Data | Generalized

User Flows 

  • Google AI - Secondary Research

  • Pain Points

    • Focus on Lifestyle over E-commerceThe website prioritizes content promoting luxury lifestyle over direct e-commerce functionality, which can be frustrating for shoppers focused on buying.

    • Navigational Difficulties: The extensive online product catalog was once considered difficult to navigate, leading to abandoned searches and diminished satisfaction, though this is an area of ongoing innovation.

  • Brand's Values

    The brand emphasizes a commitment to quality, meticulous attention to detail, and a dedication to craftsmanship.

    Associations - Expensive | Lifestyle | Luxury | Pride

  • Improve

    • Ecommerce user flow

    • Navigation

High-End Ecommerce

Competitive Benchmarking

Gucci | Very similar to LV


Customer Journey Add to Cart Steps

  • Item - Navigational arrows appear on hover

  • Item selected

  • Add to cart call-to-action selected

Customer Journey After Added to Cart Steps

  • Pop up box appears

  • Close cross | Proceed to checkout | View shopping bag

  • Selecting the back arrow takes you back to the original page

Dior | Very similar to LV


Customer Journey Add to Cart Steps

  • Item - Navigational arrows appear on hover

  • Item selected

  • Add to cart call-to-action selected

Customer Journey After Added to Cart Steps

  • Pop up box appears

  • Close cross | Proceed to checkout

  • Selecting the back arrow goes back to the original page & spot


Prada | Similarities to LV

Customer Journey Add to Cart Steps

  1. Item - Navigational arrows appear on hover

  2. Item selected

  3. Add to cart call-to-action selected

Customer Journey After Added to Cart Steps

  1. Pop up box appears

  2. Select the closing cross | Go to shopping bag | Proceed to checkout and pay with PayPal | Close pop up  | Selecting the back arrow takes you back to the original page


Dolce & Gabbana | Similarities to LV

Customer Journey Add to Cart Steps

  1. Item - Image changes on hove

  2. Item selected

  3. Add to cart call-to-action selected

Customer Journey After Added to Cart Steps

  1. Pop up box appears

  2. Select the closing cross | PayPal | Amazon pay | Proceed to checkout | Close pop up | Selecting the back arrow takes you back to the original page

User Flow

A to B User Diagram

  • Current Flow - Highlights on what could be possibly improved
  • Qualitative Statistics - 6 Screens (User Steps) | 1 Hover | 1 Scroll | 4 Clicks

iNTERACT

Silent User Test

  • Quantitative Analysis
User Flow

Wireframe

  • Proposed Screen Flow 1 | Option 1
  • Qualitative Statistics: 0 Hover | 0 Scroll | 1 Clicks

Prototype | 

Medium-Fidelity

  • Proposed Screen Flow 1 | Option 1
  • 1st Fastest
Prototype | 

Medium-Fidelity

  • Proposed Screen Flow 2 | Option 2
  • 2nd Fastest
  • Summary 🥳

  • Applying UX principles to enable for a better user experience.

  • Minimizing effort in the simple and repetitive flow of adding items to the basket.

  • Reducing the amount of clicks, hovering and scrolling to navigational buttons.

  • Small tweaks may seem simple but can improve flows, and increase conversion rates.

  • Improvements, continuous

  • These are just potential user flows

Screen Steps

  • 6 - Current

  • 3 [ - 50% less] Option 1

  • 4 [ - 33.3% less] Option 2


Google AI -

  • Reducing the number of steps to add items to a cart significantly boosts conversion rates by decreasing friction.

  • Research indicates that optimizing this user flow can lead to conversion rate improvements of 35% +


Hovers/Scrolls

  • 1/1 Current

  • 0/0 Option 1

  • 0/0 Option 2

Clicks

  • 4 Current

  • 2 [ - 50% less] Option 1 

  • 3  [ - 25% less] Option 2


Google AI - 

  • 400% User-centric design (often, streamlined navigation) can increase conversion rates up to 400%

UXUI Case Study 01 - Mobile App | android iOS
  • Highlight Analysis | Wireframes | High-Fidelity Screen Redesign

  • Category: Sports Fashion

Puma Audit & Redesigns


Unsolicited - Contribution as a UX/UI Designer

  • Duration - 2 months 

  • Contribution - Analysis | Redesign | Wireframes | High-Fidelity Prototype


  • Brand Value

  • "Determined to be relentless in the pursuit of improvement & success."

  • Problem

  • S1 - Navigational points, headings, image format.

  • S2 - Heading sizes, item image's prominence, call-to-action 

  • S3 - Navigational points, headings, image format.

  • Goal

  • Improve the overall visual layout & brand awareness. Redesigning to:

  • S1 - Increase accessibility with navigational arrows. Title case headings instead. Vertical image formats. 

  • S2 - Title case for the size headings, include item image within the panel, and clearly have the call-to-action button with all edges showing.

  • S3 - Increase accessibility with navigational arrows. Title case headings instead. Vertical image formats.

Improvements for next time..

  • Placement text to be darker for better accessibility 

Screen 1: Before | After - Wireframes - Redesigns

S1 Development


Redesign


UI Wireframe

  • 1. Titles - Upper Case > Title Case

  • 2. Images - Square > Vertical

Adjusted UI Interface


Redesign Changes Reasoning | AI Research 


1.Title Case vs. Uppercase

  • Title Case: Is generally considered better than all uppercase for UI titles and headings.

  • Readability: Uppercase text is harder to read because it lacks the varied word shapes (ascenders and descenders) that the human eye uses to scan text quickly. Title Case retains these shapes, making it more legible.

  • Tone: All Caps (Uppercase) can feel aggressive or like shouting, while Title Case provides a professional, stable, and "established" tone.

  • Use Cases: Uppercase should be used sparingly for small labels (e.g., buttons, tags, or state indicators) to create visual prominence, not for titles or sentences.

2.Why Vertical/Portrait Images Are Often Preferred (Mobile-First)

  • Vertical: Often being better for engagement on mobile.

  • Higher Engagement: Vertical images (specifically 4:5) take up more screen space in mobile feeds, reducing distractions and increasing visibility.

  • Increased Likes/Reach: Studies indicate that 4:5 vertical images can receive higher engagement compared to square images, which appear smaller.

  • Natural Viewpoint: Because smartphones are held vertically, portrait images feel more native and immersive to the user.




Screen 2: Before | After - Wireframes - Redesigns

S2 Development


Redesign


UI Wireframe

  • 1. Titles - Upper case to title case

  • 2. Images - Square to vertical

  • 3. Drag down bar - Adjusted the proximity 

Adjusted UI Interface


Redesign Changes Reasoning | AI Research 


1.Title Case vs. Uppercase

  • Title Case: Is generally considered better than all uppercase for UI titles and headings.

  • Readability: Uppercase text is harder to read because it lacks the varied word shapes (ascenders and descenders) that the human eye uses to scan text quickly. Title Case retains these shapes, making it more legible.

  • Tone: All Caps (Uppercase) can feel aggressive or like shouting, while Title Case provides a professional, stable, and "established" tone.

  • Use Cases: Uppercase should be used sparingly for small labels (e.g., buttons, tags, or state indicators) to create visual prominence, not for titles or sentences.

2.Why Vertical/Portrait Images Are Often Preferred (Mobile-First)

  • Vertical: Often being better for engagement on mobile.

  • Higher Engagement: Vertical images (specifically 4:5) take up more screen space in mobile feeds, reducing distractions and increasing visibility.

  • Increased Likes/Reach: Studies indicate that 4:5 vertical images can receive higher engagement compared to square images, which appear smaller.

  • Natural Viewpoint: Because smartphones are held vertically, portrait images feel more native and immersive to the user.




Screen 3: Before | After - Wireframes - Redesigns

S3 Development


Redesign


UI Wireframe

  • 1.Titles - Upper case to title case

  • 2.Text Alignment - Left aligned

  • 3.Underlining -  Emphasised the call-to-action text

  • 4.Cross - Changed proximity

  • 5.Layout - Adjusted elements to include all details

Adjusted UI Interface


Redesign Changes Reasoning | AI Research 


3.Non-Underlined vs. Underlined Call-To-Action

  • Underlining is a highly effective way to emphasize calls to action (CTAs). UX experts, including the Nielsen Norman Group, recommend combining color and underlining to make links stand out, which is especially crucial for accessibility

5.Details vs. All Details

  • Keeping all relevant details on a single screen is the standard for quick decision-making. This design approach prevents cognitive overload, eliminates endless scrolling, and ensures users can extract the exact insights they need in seconds. 


Non-Linear | 

Prototype 🥳

  • Screen 1 - White Mode & Black Mode
  • Visual Accessibility
  • Battery Saving
  • Summary 🥳

  • Applying UX principles to enable better user interfaces.

  • Minimizing effort by implementing UI principles to enhance the existing elements.

  • Improvements, continuous

  • These are just potential screen redesigns 

Mock Up

  • 3 Screens - Before

  • Android Screens

  • Mobile App

  • 3 Redesigns Screens  - After

  • iOS Screens

  • Mobile App 

Design System

  • Puma

  • Unified Design System (UDS)

  • Web, Mobile, & B2B Platforms

  • Dual Mode (light, dark)

  • Cross - Platform App

  • React Native

  • iOS, Android

  • Desktop, Browser 

Test

Check the mock up screen redesigns against the specific design system.

  • Floto

  • Design Audits:  UX heuristics and accessibility standards (WCAG)

  • Synthetic Persona Testing: Tests prototypes against mock AI users

  • Flow Analysis: Identifies broken or missing states, how a user navigates through a redesign 

  • Design Diff: Compares the redesigns to highlight visual differences


In a UX audit, this would be done prior to any redesigns, but the purpose of this case study was to build a portfolio.

UXUI Case Study 02 - Mobile App | Android to iOS
  • Highlight Analysis | Wireframes | High-Fidelity Screens

  • Category: Retail Fashion

H&M Audit & Redesigns

Unsolicited - Contribution as a UX/UI Designer

  • Duration - 2 months

  • 12% increase to expanded options, to help with accessibility 

  • Adjustments to the text layout for a more user-centric focus

  • 50%+ increase in easier access to call-to-actions

Screen 1: Before | After - Wireframes - Redesigns

S1 Development


Screen 2: Before | After - Wireframes - Redesigns

S2 Development


Screen 3: Before | After - Wireframes - Redesigns

S3 Development


Non-Linear |

Prototype 🥳

  • Screen 1 - White Mode & Black Mode
  • Visual Accessibility
  • Battery Saving
UXUI Case Study 03 - Mobile App | Android to iOS
  • Highlight Analysis | Wireframes | High-Fidelity Screen Redesign

  • Category: Motor Sports

F1 Audit & Redesigns

Unsolicited - Contribution as a UX/UI Designer

  • Duration - 2 months

  • Adjusted the score boards picture proximities

  • Streamlining the visual accessibility on the standings list 

  • 50% increase to additional screen with scroll bars added

Improvements for next time..

  • The time has been cut off lol 

Screen 1: Before | After - Wireframes - Redesigns

S1 Development


Screen 2: Before | After - Wireframes - Redesigns

S2 Development


Screen 3: Before | After - Wireframes - Redesigns

S3 Development


Non-Linear |

Prototype 🥳

  • Screen 1 - White Mode & Black Mode
  • Visual Accessibility
  • Battery Saving
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